Booking Rules

Squash Courts

  • Members can book squash up to 21 days in advance. When booking 21 days in advance, the new booking sheet becomes available at 6 am.
  • Non-members/visitors can use the Pay & Play booking system to book 7 days in advance.
    • Please note Pay & Play bookings are non-refundable.
  • Members must select their playing partners/opponents to show on the booking sheets as this will facilitate the sharing of booking fees amongst members (see Member Accounts below).
  • Booking fees:
    • Adult Members £4 per 45 minutes
    • Under-16 Junior and over-65 Members: £2.50 per 45 minutes
    • Pay & Play (non-members): £6 per 45 minutes
  • Automatic Light Controls
    • The court lights will automatically switch on at the reserved court time and will remain on for the duration of the booking.
    • If the court is free before your reserved start time, the lights will go on 5 minutes early, and if there's no one playing after, the lights will stay on 5 minutes longer.
    • Since the lights will remain on when the court is booked consecutively, please vacate the court at precisely the scheduled booking end time to allow the next players on.

Gym & Fitness Classes

  • Only registered members can use the Gym and participate in Fitness Classes.
  • The subscription for Gym and Fitness Classes is £30 per month.
  • The subscription for Gym or Fitness Classes (not both) is £26 per month.
  • To sign-up, please click the following link to provide a Direct Debit mandate and then Contact Us so that we may set you up on the system.
    https://pay.gocardless.com/AL0003A66F15ZK
  • Please allow at least one working day for us to either upgrade your Squash-Only subscription or to register you onto the system as a "Gym-Only" member.
  • You will then be able to book your Gym sessions and Fitness Classes online using this booking system.
  • Squash-Only members can upgrade their susbcriptions to include Gym and Fitness Classes or can book and pay an additional £4 per session.

Member Accounts

  • Each member has an account within the booking system, which must be in credit in order for the member to be able to make a chargeable booking or share court booking fees.
  • You can purchase credit (£20 minimum) with any credit/debit card when logged in. Your transaction will be processed by Stripe, and your booking system account will be credited immediately.
  • Members can share court booking fees by using the facility to Transfer Credit. On the day playing, MYCOURTS will automatically send a Booking Reminder to all members on the booking sheets with a link to share the cost for those who were selected as the playing partners/opponents.
  • Gym-Only members do not need to purchase credit as gym and fitness classes are included in their monthly subscriptions.

Cancellations & Refunds

  • Pay & Play bookings are non-refundable.
  • When unable to use a reserved court, gym session or fitness class, members should cancel the booking as soon as possible so that the court may be used by other members.
  • When the booking is cancelled more than 48 hours before the start time, the booking fee is automatically refunded.
  • When the booking is cancelled within 48 hours of the start time the booking fee is only refunded as follows.
    • Late-cancellation charges for squash court bookings are automatically refunded if the same court and start time is re-booked by another member.
    • Late-cancellation charges for gym and fitness classes are automatically refunded if the session becomes fully booked.
  • Please note your Account History doesn't show refunds for "late-cancellations", the refunded late-cancellation charges are reversed (removed) from your account, and your account balance is adjusted accordingly.

 

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